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Frequently Asked Questions
Guidance reflects current Dasres behavior. Follow the linked route when available; authentication, ownership, role, status, and plan limits still apply.
Verification confirms access to the registered address and is required for normal account access. Resend the message if the link expires.
Profile creation and verification are separate. The displayed pending, verified, or rejected state reflects the current authorized review outcome.
It may be your own case, no longer open, or not eligible for your matching company or expert profile.
The case must be open, belong to another user, and match an eligible profile. There must be no pending or accepted proposal from the same company on the same case, and submission must remain within your plan allowance.
A company is mandatory for proposal eligibility and must belong to your account with a category matching the case.
You cannot submit another proposal from the same company on the same case while a pending or accepted proposal exists. Proposals from other eligible companies remain subject to the other proposal rules.
FREE allows 3 cases and 5 proposals; GOLD allows 20 and 20; DIAMOND and ENTERPRISE are unlimited.
Acceptance creates the project and the implemented workflow rejects the remaining proposals where applicable, with relevant notifications.
Only an authorized participant whose role and the current document workflow expose the approval or rejection action.
Only after the required eligible workflow status, for an eligible participant other than yourself, and not as a duplicate review.
Use Tickets when signed in for account-specific, verification, billing, technical, or trade-work support; guests can use Contact.
No. A CLOSED ticket must be reopened through an available authorized flow before it can receive another reply.
Never send passwords, keys, recovery codes, payment-card details, or unrelated sensitive personal data.