Tickets & Support

Create, reply to, close, and reopen support tickets

Use an authenticated ticket for account-specific support and track its status.

Who this is for

Signed-in DASRES users

1
Create a ticket with an appropriate category, focused subject, and safe supporting detail.
2
Open tickets you own to follow replies; support may move them between OPEN and IN_PROGRESS.
3
Close a resolved ticket; use the available authorized reopen flow when further help is permitted, which changes its status to REOPEN.

Ticket ownership controls visibility and replies; CLOSED tickets cannot receive replies unless reopened.
Guests should use Contact, while signed-in users can escalate from Help to Tickets.

Signed-in users can create a tracked support ticket. General enquiries can use Contact.

Tickets & Support

Use an authenticated ticket for account-specific support and track its status.

Signed-in DASRES users

1
Create a ticket with an appropriate category, focused subject, and safe supporting detail.
2
Open tickets you own to follow replies; support may move them between OPEN and IN_PROGRESS.
3
Close a resolved ticket; use the available authorized reopen flow when further help is permitted, which changes its status to REOPEN.

Ticket ownership controls visibility and replies; CLOSED tickets cannot receive replies unless reopened.
Guests should use Contact, while signed-in users can escalate from Help to Tickets.

Signed-in users can create a tracked support ticket. General enquiries can use Contact.